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Mission
Our mission at Advanced Biological MarketingTM (ABM) is to ensure your total
satisfaction with our products. For questions relating to your order, please
email our customer service department at info@biofreshend.com to better serve s
you, please include your name and address with your correspondence.
Our support team will address and respond to all email inquiries within 24
hours and should you require immediate assistance, feel free to contact customer
service toll free at 877-617-2461. Product support is available M–F 8:00 AM–5:00 PM.
Security & Privacy
Advanced Biological MarketingTM makes every effort to protect the security
of your personal information. Our web site is hosted on secure servers
and utilizes SSL secure server software. Any personal information that
you provide is encrypted so that no-one can read it while it is being transmitted
over the internet. Any information collected by us is stored in private
files behind a firewall designed to protect your information by denying
unauthorized access by outside users.
Shipping & Handling
When Standard Shipping in the United States is used every effort is made
to ensure orders are shipped within 24 hours excluding bulk orders. Shipments
to Alaska, Puerto Rico, Hawaii and International orders, will incur shipping
charges based upon chosen shipping methods elected at the time of your order
and any additional shipping fees incurred by Advanced Biological Marketing
will be added to your charge once cost calculations are received from DHL.
Bulk shipments and orders shipped to areas not covered by our standard
shipping, can normally be expedited. Our standard shipping method is DHL
which usually will arrive within 3-7 days of leaving our facilities.
Alaska, Puerto Rico, Hawaii and International Orders
For international shipments, please call your Customer Service Representative toll-free at 877-617-2461.
Return Policy
You may return unopened items within 30 days of delivery for a refund.
A minimal 15% restocking fee will apply to all return items. Please do
not chargeback any orders for these will incur an eighty five dollar chargeback
fee. We’ll also pay the return shipping costs if the return is a
result of our error (you received an incorrect or damaged item.) You should
expect to receive your refund within one to four weeks.
Product Contains
Bio Fresh-end septic products contain billions of non-pathogenic,
bacteria and enzymes per gram.
There are different reasons that a septic system may fail such as roots, pipe collapse, and structural damage or outside influences keeping the system in a detrimental state. ABM does not guarantee that any of its products will reverse system failure as a result of any of the listed reasons other than clogged drainfield, leach fields and the like related to sludge buildup, which is the most common form of failure.
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